Cancellation & refund policy

Effective September 29, 2026.

Free trial

Starter and Growth plans start with a 10-day free trial. A payment method is required to start the trial, but you are not charged during the trial. If you cancel before the trial ends, your card is never charged.

Auto-renewal

If you do not cancel before your trial ends, your plan converts automatically to a paid subscription and your payment method is charged the price shown at signup for the plan and billing interval you chose. Paid subscriptions then renew automatically at the end of each billing period (monthly or annually, matching your plan) until canceled.

How to cancel

Cancel any time from billing settings in the app (an admin on your organization can do this), or through the Stripe billing portal linked there. Canceling during the trial takes effect immediately and you are not charged. Canceling a paid subscription takes effect at the end of your current billing period; you keep access until then, and it is not prorated.

Refunds

We do not offer refunds for partial billing periods. If you believe you were charged in error, contact us at support@governedai.co and we’ll look into it.

What happens to your data

When a subscription is canceled, your organization’s data is not deleted immediately. We currently plan to retain it for 90 days, with an export available during that window, after which it is deleted. (This retention period is a default under review (see the commercialization build spec) and will be finalized before this policy takes effect.)

Enterprise plans

Enterprise plans are invoiced under a separate annual agreement; cancellation and refund terms for Enterprise are set in that agreement, not this page.

Contact

Questions about billing or cancellation: support@governedai.co.